Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at concierge@getaildesign.com. If your return is accepted, we’ll send you information on how and where send us back the item. Items sent back to us without first requesting a return will not be accepted. The shipping cost and customs duties of returning the purchased product will be borne by the Customer.
You can always contact us for any return question at:
concierge@getaildesign.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Shipping fees are non-refundable unless the order has not yet shipped. If your order has already shipped, the original shipping cost will not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Lost Package Policy
In the event your package is marked as lost, we will consider it officially lost if there have been no tracking updates for more than three weeks from the last status update.
Our procedure in such cases is as follows:
- We will first contact the courier to investigate the whereabouts of your package.
- If the courier is unable to recover the package, we will send a replacement identical to your original order.
Please note that our policy does not include refunds for lost packages, but we will ensure that a replacement is promptly sent to you.
If you need further assistance, feel free to contact our customer service team.